Enhance or Threaten? On-Demand Services and the Formal Health System

On-demand health services are increasingly developing and offer convenience for people to get treatment quickly. However, the emergence of these services raises questions about whether they are enhancing the health system or threatening its stability.

On the one hand, these services help reduce the burden on traditional health facilities by handling minor cases efficiently. Telemedicine, online consultations, and visits by freelance medical personnel allow patients to receive treatment without having to visit a hospital or clinic, which greatly helps in reducing queues and waiting times.

However, if not properly regulated, on-demand services can create inequality in the distribution of health workers. Medical personnel may prefer to work on digital platforms with flexible work systems and higher incomes, which can lead to staff shortages in formal health facilities such as hospitals and community health centers.

To avoid negative impacts, clear regulations are needed regarding the role of on-demand health services in the overall health system. These services should be considered as a complement, not a substitute for the formal health system. In addition, certification of medical personnel working on digital platforms must also be tightened to ensure that service standards are maintained.

With proper regulation and coordination, on-demand healthcare services can be a solution that supports the formal healthcare system without sacrificing the quality of services received by the community.